Our general terms and conditions of sale
So-Lunettes is a limited liability company (SARL) whose activity is the retail sale of optical-eyewear products (optician). The company is managed by a state-certified optician. These terms and conditions of sale are concluded on the one hand by the company So-Lunettes (OR ENAÏM) with a capital of 10,000 euros whose head office is located at 16 boulevard Victor in Paris 15th, registered in the Paris Trade and Companies Register under number 789 520 772 hereinafter referred to as So-Lunettes and on the other hand, by any natural or legal person wishing to make a purchase via the So-Lunettes website hereinafter referred to as "the buyer".
Article 1 - Purpose
These terms of sale aim to define the contractual relations between So-Lunettes and the buyer and the conditions applicable to any purchase made through the So-Lunettes merchant site, whether the buyer is a professional or a consumer. The acquisition of a good or service through this site implies unreserved acceptance by the buyer of these terms of sale. These terms of sale will prevail over any other general or specific conditions not expressly agreed to by So-Lunettes. So-Lunettes reserves the right to modify its terms of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.
Article 2 - Characteristics of the goods and services offered
The products and services offered are those listed in the catalog published on the So-Lunettes site. These products and services are offered within the limit of available stocks. Each product is accompanied by a description drawn up by the supplier; for some of them, marked DF, the buyer can have access to the supplier's documentation. The photographs in the catalog are as faithful as possible but cannot ensure perfect similarity with the product offered, particularly with regard to colors.
Article 3 - Prices
The prices listed in the catalog are inclusive of all taxes in euros taking into account the VAT applicable on the day of the order; any change in the rate may be reflected in the price of the products or services.
So-Lunettes reserves the right to modify its prices at any time, it being understood, however, that the price listed in the catalog on the day of the order will be the only one applicable to the buyer.
The prices indicated do not include order processing, transport and delivery costs provided that they take place in the geographical areas provided for below.
Article 4 - Geographic area
The online sale of the products and services presented on the site is reserved for buyers whose delivery area is offered on the site.
Article 5 - Orders
The buyer, who wishes to purchase a product or service must: - fill out the identification form on which he will indicate all the requested contact details or give his customer number if he has one; - fill out the online order form by giving all the references of the products or services chosen; - validate his order after having checked it;
- make the payment under the conditions provided;
- confirm his order and his payment.
Confirmation of the order entails acceptance of these conditions of sale, recognition of having full knowledge of them and the waiver of relying on his own conditions of purchase or other conditions.
All the data provided and the recorded confirmation will constitute proof of the transaction. The confirmation will constitute signature and acceptance of the operations carried out. The seller will communicate by email confirmation of the recorded order.
Article 6 - Withdrawal
Buyers have a withdrawal period of thirty days from the delivery of their order to return the product to the seller for exchange or refund without penalty. In order to be processed, returns must be delivered to the head office.
So-Lunettes can issue a return slip for its customer, but is not responsible for the delivery of the package. Returns are not accepted for products on sale or on promotion, products that were purchased on the occasion of an exceptional offer from the seller. These products cannot be exchanged, credited or refunded. Finally, items purchased with corrective lenses adapted to the customer's eyesight are also non-refundable. So-Lunettes will not refund the frame or the corrective lenses.
Article 7 - Payment terms
The price is due upon ordering. Payments will be made by credit card or PayPal; They will be carried out through the secure system that uses the SSL (Secure Socket Layer) protocol so that the information transmitted is crypted by software and that no third party can become aware of them during transport on the network. An invoice showing the VAT will be sent to the buyer.
Article 8 - Deliveries
Deliveries are made to the address indicated on the order form, which can only be in the agreed geographical area.
The risks are the responsibility of the purchaser from the moment the products leave the premises of So-Lunettes. In the event of damage during transport, a reasoned protest must be made to the carrier and to So-Lunettes, within three days of delivery.
When an order is placed on the site, depending on the item purchased, several possibilities are available:
Products accompanied by a small icon bearing the words "24" are shipped from the warehouse within 24 hours. The product is received by the customer within 48 to 72 hours (on working days). (The delivery time concerns metropolitan France. For other countries, refer to the delivery times provided by La Poste).
Other products are shipped within 4 to 7 days (in working days). It will therefore be necessary to deduct Saturdays, Sundays and public holidays from the delivery time. Obviously, this period only concerns glasses without corrective lenses and sunglasses. For a purchase of glasses accompanied by corrective lenses, the delivery times are extended by five to ten working days.
As soon as the product is shipped from the warehouse, the customer receives an email containing a tracking number. Once this email is received, the package is generally delivered to the customer within 48 hours (In working days. The delivery time concerns metropolitan France. For other countries, refer to the delivery times provided by La Poste).
It is sometimes possible that, for obvious logistical reasons, certain models appearing on the site are in production or are no longer available for sale. Once the error is noted, (In the case of a model no longer available for sale) the model is immediately removed from the site.
When this situation occurs, the customer is contacted within 48 hours by Customer Service by email and/or telephone.
Depending on the status of the order, So Lunettes offers the customer several alternatives. If the model is in production, the customer can choose to wait until it is available again.
If the model is in production or out of stock, the customer can exchange it with another available model, of the same price; or, a model available with a higher price. The difference is offered by So-Lunettes as a commercial gesture (the commercial gesture is indicated by Customer Service). If the model is in production or out of stock, the customer can request a refund.
Article 9 - Warranty
All products supplied by the seller benefit from the legal warranty provided for by articles 1641 and following of the Civil Code.
In the event of non-conformity of a product sold, it may be returned to the seller who will take it back, exchange it or refund it.
All complaints, requests for exchange or refund must be made by post to the following address:
So-Lunettes 16 Boulevard Victor 75015 Paris
Article 10 - Refusal of order
So-Lunettes reserves the right to remove any product from the site, and / or replace or modify any content or information appearing on this site.
Although we strive to always process our customers' orders, there may be exceptional events in which we will be forced to accept an order.
Article 11 - Liability
The seller, in the online sales process, is only bound by an obligation of means; its liability cannot be incurred for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problems.
Article 12 - Intellectual property
All elements of the So-Lunettes website are and remain the intellectual and exclusive property of So-Lunettes.
No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or audio.
Any simple or hypertext link is strictly prohibited without the express written consent of So-Lunettes.
Article 13 - Personal data
In accordance with the law relating to information technology, files and freedoms of January 6, 1978, personal information relating to buyers may be subject to automated processing.
So-Lunettes reserves the right to collect information on buyers including by using cookies, and, if it wishes, to transmit the information collected to commercial partners.
Buyers may object to the disclosure of their contact details byreporting it to So-Lunettes. Similarly, users have a right to access and rectify data concerning them, in accordance with the law of January 6, 1978.
Article 14 - Archiving - Proof
So-Lunettes will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of Article 1348 of the Civil Code.
The computerized records of So-Lunettes will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
Article 15 - Dispute resolution
These online sales conditions are subject to French law.
In the event of a dispute, jurisdiction is assigned to the competent courts of Paris, notwithstanding multiple defendants or third-party claims.